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Terms and conditions

By entering and using this website ('Website') you are fully accepting the terms, conditions, and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

The information on the Website has been included in good faith and is for general purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as regards its accuracy or completeness or for making any decision. In order to use certain features of this Website, you are required to log in as a member ('Member'), the details of which are provided in the registration form. If you apply for any product or service detailed on this Website, these Terms and Conditions should be read in conjunction with and in addition to any other terms and conditions which relate to any such product or service and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail.

Tata Passenger Electric Mobility Limited reserves the right to: a) change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Tata Passenger Electric Mobility Limited shall not be liable to you for any such change or removal b) change, remove or discontinue any service, promotion, etc. as advertised on this Website at any time without notice and you confirm that Tata Passenger Electric Mobility Limited shall not be liable to you for any such change or removal c) change or discontinue any promotional material at any time without notice and you confirm that Tata Passenger Electric Mobility Limited shall not be liable for any such change or removal d) change these Terms and Conditions at any time without any notice or assigning any reason therefor, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. This Website is for personal use only.

While Tata Passenger Electric Mobility Limited has taken care in the preparation of the contents of this Website, this Website and the information, names, images, pictures, logos, and icons regarding or relating to Tata Passenger Electric Mobility Limited and/or its corporate parents, subsidiaries, affiliates etc. or the products and services of the same, are provided on an "as is" basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including by not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Tata Passenger Electric Mobility Limited or any of its corporate parents, subsidiaries, affiliates etc. be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this Website including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

The Website, inclusive of all material contained therein, may include links to third-party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that Tata Passenger Electric Mobility Limited is not responsible for such content or availability of any such websites. Use of such third-party websites shall be at your own risk.

The Intellectual Property Rights on this Website and the materials on or accessible via it belong to Tata Passenger Electric Mobility Limited or its licensors. This Website and the materials on or accessible via it and the Intellectual Property rights therein may not be copied, distributed, published, licensed, used, or reproduced in any way (save to the extent strictly necessary for, and for the purposes of accessing and using this Website).

'Tata Passenger Electric Mobility Limited' and the trademarks belonging to Tata Passenger Electric Mobility Limited may not be used, copied or reproduced in any way without written consent from Tata Passenger Electric Mobility Limited. For these purposes 'Intellectual Property Rights' includes the following (wherever and whenever arising and for the full term of each of them): any patent, trademark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know-how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off and other similar intellectual and commercial rights (in each case whether or not registered or registrable) and registrations of and applications to register any of them. Tata Passenger Electric Mobility Limited retains and reserves all rights in such Intellectual Property Rights. The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Tata Passenger Electric Mobility Limited makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available is free of viruses or anything else which may be harmful or destructive.

You agree to indemnify and keep indemnified always and hold Tata Passenger Electric Mobility Limited and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs, and other expenses in relation to any claims or actions brought against Tata Passenger Electric Mobility Limited arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

No ideas, material, computer code, information or other communication you submit or post to the Website will be considered confidential or proprietary. All such material becomes the exclusive property of Tata Passenger Electric Mobility Limited, which is entitled to use such material for any purpose without restriction or compensation. You are prohibited from posting or transmitting to or from the Website any unlawful, infringing, threatening, libelous, defamatory, obscene or pornographic material or any other material that would violate any law and Tata Passenger Electric Mobility Limited reserves the right to delete such material without giving any notice. Tata Passenger Electric Mobility Limited reserves the right to block such users/members from entering the website permanently. Views expressed or comments offered by the users/ members shall be personal in nature of the users/members and Tata Passenger Electric Mobility Limited shall not have any responsibility whatsoever in this regard. In the event that any provision of these Terms and Conditions is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received, Tata Passenger Electric Mobility Limited reserves the right to amend the same to subserve the intent and purpose of that particular provision, which when amended shall be binding on you. The remaining provisions of these Terms and Conditions shall remain in full force and effect and binding upon you. If there is any dispute about or involving these Terms and Conditions, the Website and/or the service/products between you and Tata Passenger Electric Mobility Limited, the dispute shall be governed by the laws of India and the courts of Mumbai alone, to the exclusion of any other, shall have the jurisdiction to try and entertain any disputes As a consequence of the global nature of the Internet, you shall comply with all local laws/rules regarding user conduct on the Internet and acceptable content.

You acknowledge and agree that Tata Passenger Electric Mobility Limited may preserve any materials submitted or posted by you (including e-mails, profiles, postings or other content) and may disclose such material if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (1) comply with legal process; (2) respond to claims that any material violates the rights of third parties; or (3) in our sole judgment protect the rights, property or personal safety of Tata Passenger Electric Mobility Limited, its Member, employees or the public. These Terms and Conditions together with any documents expressly referred to in them, are the terms and conditions relating to the subject matter covered for the use of this Website.

Tata Passenger Electric Mobility Limited reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Website or remove any material posted on this website at its sole discretion. In the event that such removal takes place, Tata Passenger Electric Mobility Limited shall not be liable to you in any way whatsoever for such removal. Tata Passenger Electric Mobility Limited reserve the right to change these Terms and Conditions at any time by posting changes on the Website without prior notice and the same shall be binding upon you

Special introductory price starting at ₹ 8.49 Lakh will be offered to the first 20,000 customers. Prices are subject to change without prior information at the discretion of Tata Passenger Electric Mobility Limited.

Terms and Conditions for online booking of the Vehicle with the Dealer:

  1. 'Customer' means a prospective customer interested in online booking of the Vehicle and includes any natural or juristic person.
  2. ‘Company’ means ‘Tata Passenger Electric Mobility Ltd.’ (TPEML)
  3. ‘Dealership’ means the concerned Dealer with whom the Customer has placed the booking request.
  4. ‘Introductory Price’ means the price declared on the date of launch of Tiago.ev i.e. on September 28, 2022. Model wise introductory price is available on the booking website as well as on select Dealerships.
  5. Vehicle means all variants of ‘Tiago.ev’
  6. The Introductory price shall be offered to the first 20,000 customers of Tiago.ev only. Within these 20,000 customers, 2,000 bookings are reserved for our existing Nexon EV & Tigor EV customers.
  7. Eligibility to the introductory price offer will depend on several factors including booking date, time, model of the car, variant and existing ownership of Tata Electric Vehicles etc.’
  8. This booking does not automatically guarantee you the Introductory Price for Tiago.ev product range.
  9. It is utmost important that you provide correct customer and vehicle details at the time of booking. In case you become eligible for introductory price, but later change any of the customer or vehicle details used for booking, you will forfeit the introductory price offer and the vehicle can be retailed only at the revised price applicable at the time of retail.
  10. In case you become eligible for introductory price, you will need to take delivery of the vehicle within 15 days of its receipt at the dealership completing all processes like finance & registration etc. In case you fail to take the delivery within 15 days as mentioned above, the booking may be cancelled by the dealer and the vehicle would be billed to other customer.
  11. In case you do not qualify for the introductory price offer, you will be allowed to cancel your booking and take refund of your entire booking amount subject to fulfilment of cancellation formalities.
  12. The online booking system will facilitate the prospective customers in faster booking of the Vehicle in a secured environment and at their convenience.
  13. Customer would need to visit nearest Dealer to confirm the model variant and color of choice.
  14. The price, specifications and features of the Vehicle are subject to change without prior intimation and at the discretion of TPEML. Customer will have to pay prices prevailing at the time of invoicing/delivery.
  15. It is optional for the Customer to book the Vehicle online and the Customer may also opt to book the Vehicle at any of the Dealer of Tata Motors Passenger Vehicles Limited.
  16. The online booking amount is paid directly to the Dealership through the Razorpay payment gateway.
  17. Booking amount paid by the Customer through Agency are subject to the terms and condition as provided by the respective Agency. TPEML or the Dealership would not be responsible for any non-payment or wrong payment made in respect of the booking through the Agency.
  18. The final Booking amount for the Vehicle will be displayed on the payment gateway website after the Customer makes choices such as dealership, State, City. The Booking amount can be paid online using debit card / credit card / internet banking. Customer would need to visit the Dealer to confirm his/her exact variant.
  19. The Customer shall pay or arrange to pay the Dealership the balance amount of the Vehicle to complete the successful purchase of the Vehicle. The balance amount shall be paid by the Customer as per the instructions of the Dealership. Post receipt of the entire sale consideration, the Dealership shall communicate the estimated delivery date given to the Customer. Dealership is not liable to make delivery of the Vehicle until the full consideration amount of the Vehicle is received by the Dealership and the requisite formalities are completed by the Customer.
  20. The Customer needs to provide accurate information while filling the online booking form and will be required to submit documents including identity proof, address proof and such other documents as may be specified by the Dealership for completing the booking/ subsequently sale / cancellation / refund of the Booking amount.
  21. All original document will be required to be produced at the time of taking delivery of the Vehicle. For online payment, the details are to be filled at the relevant section and will have to be produced at the time of delivery. In the event, the Customer fails to comply with these requirements, the Dealership reserves the right to deny delivery of the Vehicle.
  22. TPEML or the Dealer may share all or any of the information provided by the Customer if it is asked by any government authority to do so or if it is prescribed under the applicable laws.
  23. After online submission of the form and a valid online payment transaction, the system will generate a booking reference number for the receipt of payment towards the Booking amount. The Customer shall use the booking reference number to communicate with the Dealership and for any future communication.
  24. Only upon receipt of the full consideration price of the Vehicle, the booking will be binding on the Dealership. Acceptance of Booking amount is an indication of an intention to sell on the part of the Dealership and does not result into a contract of sale. In the event, the booking is not accepted or cancelled by TPEML or the Dealership, for any reasons whatsoever, the Customer shall not be entitled to claim any compensation from TPEML or the Dealership except for the refund of the Booking amount, if any, paid by the Customer.
  25. The booking is non-transferable and only the Customer booking online would be eligible to buy the Vehicle by paying the full consideration price of the Vehicle prevailing on the date of delivery, if the booking is accepted and confirmed by the Dealership. Notwithstanding anything contained herein, if the Customer intends to purchase the Vehicle in the name of third party, the Customer will have to approach the Dealership with such request and it shall be at the sole discretion of the Dealership to accept or reject such request.
  26. The price shown on the Platform is the 'ex-showroom' price of the Vehicle and is subject to statutory levies, insurance, registration, handling, logistics etc. The 'on-road' price can be availed at any of the nearest Dealer on request. The discounts, if any, may be negotiated by the Customer separately with the Dealership.
  27. By choosing to pay online towards the booking of the Vehicle, the Customer agrees to abide by all the applicable laws.
  28. Prices are subject to change without notice. Customer will have to pay prices prevailing at the time of invoicing.
  29. Delivery of the variant or color preference given by the Customer may be affected by production constraints. In case the Dealership is not able to match the preference of the Customer, the Dealership will alternatively OFFER to the Customer other available variant. Any differential amount applicable thereof will have to be borne by the Customer.
  30. TPEML shall have the right to revise the specification, standard fitment and / or accessories for the Vehicle or introduce new versions of the variants.
  31. Website terms and conditions would be applicable for all other matters which are not specifically covered by the above terms and conditions.

Cancellation & refund

  1. For cancellation of booking in cases of vehicle booked online, Customer would need to contact the dealership with whom the order is booked.
  2. Refunds in case of cancellation by the Customer will be made within 25 (Twenty-five) days from the date of request of cancellation made by the Customer.
  3. If the booking was done at Dealership, customer would need to collect the refund directly from the Dealership subject to completion of cancellation formalities. There will be no liability to TPEML under any circumstances whatsoever.
  4. The Customer cannot initiate an online cancellation request if the Vehicle has been booked at the Dealership. In such an event, the Customer has to visit/contact the Dealership.

HOME CHARGING INSTALLATION for Tiago.ev

Standard charger installation service*** (free inclusions)

  • Standard Home Charger
  • Free installation with wiring of upto 15 mtrs (from meter box to home charger box)
  • Load assessment and testing of electrical connection by qualified electrical technicians
  • Fitting & testing the charger at customer premises

Additional services if required (to be paid by customer#)

  • Wiring beyond 15mtrs from the meter box to charger @ ₹ 250 per metre (if required)
  • Liaisoning with local power distribution company (if required)
  • # quote for additional services will be provided by Tata Passenger Electric Mobility Limited’ authorized service provider (if applicable)
  • *** is a special introductory offer for limited customers. This offer is valid against service provided by Tata Passenger Electric Mobility Limited’s authorized service providers and is limited to select cities serviceable by Tata Passenger Electric Mobility Limited’s authorized service providers. This offer cannot be converted to cash or any other form of reimbursement. Tata Passenger Electric Mobility Limited reserves the right to change or discontinue this offer without prior notice and is not liable to you for any such change or removal in accordance with the Terms & Conditions mentioned on this website.

Tata Passenger Electric Mobility Limited

4th floor, Ahura Centre, Mahakali Caves Rd,
Shanti Nagar, Andheri East Mumbai-400013
Call:1800 209 8282

Email: